Return & Refund Policy

We strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions:

1. Return Eligibility

• Returns must be requested within 7 days of delivery
• Items must be unused, in original packaging, and in resalable condition
• Proof of purchase is required

2. Non-Returnable Items
Certain items are not eligible for return, including:

• Personal care or hygiene products
• Items marked as final sale or clearance
• Used or damaged items (not due to our fault)

3. Return Process
To initiate a return, contact our support team with your order details and reason for return. Our team will guide you through the process.

4. Refunds
After receiving and inspecting the returned item:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued via bank transfer or original payment method

5. Shipping Costs
Shipping charges are non-refundable. Customers may be responsible for return shipping costs unless the item is defective or incorrect.

6. Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us within 48 hours with photo or video proof. We will arrange a replacement or full refund.

7. Exchanges
Exchanges are subject to product availability. If unavailable, a refund will be provided instead.

We reserve the right to reject returns that do not meet these conditions.